Your privacy is fundamental to our practice at ZenFlow Yoga. This policy explains how we collect, use, protect, and respect your personal information when you use our services.
Last Updated: December 1, 2023 | Effective Date: January 1, 2024
At ZenFlow Yoga, we believe that privacy is a fundamental human right. As a wellness platform, we understand the importance of creating a safe, trusted environment where you can focus on your practice without concerns about your personal information.
We practice data mindfulness—collecting only what's necessary, being transparent about our practices, and treating your information with the same care we encourage in your yoga practice. We're committed to compliance with global privacy regulations including GDPR, CCPA, and other applicable laws.
This Privacy Policy applies to all users of ZenFlow Yoga services, including:
We clearly explain what data we collect and why, using plain language instead of legal jargon.
We implement industry-standard security measures to protect your information from unauthorized access.
You maintain control over your personal information with easy-to-use privacy settings and management tools.
We collect information to provide, improve, and personalize your ZenFlow Yoga experience. Below is a comprehensive overview of the data we collect:
When you create an account, participate in classes, or interact with our services:
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, password, profile picture | Account creation and management |
| Profile Details | Yoga experience level, goals, preferences | Personalized class recommendations |
| Payment Information | Billing address, payment method (processed securely by our payment partners) | Subscription management and billing |
| Health Information | Optional: injuries, limitations, wellness goals (with explicit consent) | Safe practice recommendations |
| Communications | Messages to support, feedback, survey responses | Customer service and improvement |
When you use our services, we automatically collect:
Sensitive Information Note: We never require sensitive health information. Any health details you choose to share are optional, protected with additional security measures, and used solely to enhance your practice safety.
Your information helps us create a personalized, effective, and safe yoga experience. Here's how we use the data we collect:
We process your personal information based on the following legal grounds:
Processing necessary to fulfill our service agreement with you (e.g., providing access to classes, processing payments).
Processing necessary for our legitimate business interests, balanced against your rights (e.g., platform improvement, security, marketing).
Processing based on your explicit consent for specific purposes (e.g., health information, marketing communications).
Processing necessary to comply with legal requirements (e.g., tax laws, regulatory requirements).
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
ZenFlow Yoga maintains SOC 2 Type II certification and complies with industry security standards. Our payment processing is PCI DSS compliant, and we regularly undergo independent security assessments.
We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods include:
Depending on your location, you may have certain rights regarding your personal information. We're committed to honoring these rights.
You can request a copy of the personal information we hold about you, including how we use it and who we share it with.
You can request correction of inaccurate or incomplete personal information we hold about you.
You can request deletion of your personal information in certain circumstances, subject to legal requirements.
You can request restriction of processing of your personal information in certain circumstances.
You can request transfer of your personal information to another service provider in a structured format.
You can object to processing of your personal information for direct marketing or other specific purposes.
To exercise any of these rights, please contact our Privacy Team at privacy@zenflowyoga.com or through your account settings. We aim to respond to all requests within 30 days and will not charge you for exercising your rights unless the request is unfounded or excessive.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Team:
Email: privacy@zenflowyoga.com
Phone: 1-888-ZEN-PRIV (1-888-936-7748)
Mail: Privacy Officer, ZenFlow Yoga, 1234 Mindfulness Way, San Francisco, CA 94107
For residents of the European Union, you also have the right to lodge a complaint with your local data protection authority.